Our follower Sam, is a typical married man seeking to improve his future prospects. He is thirtysomething and also wed with 2 young kids. He lives with his family in leased holiday accommodation with the local council appointed real estate association. He functions full-time 9-5 with the regional council as a HR officer as well as is likewise a part-time mature pupil examining Business Monitoring 2 evenings weekly.
Sam mosts likely to virtually every residence smart watch video game as well as around 5 away video games per period, however he is not a period ticket owner. He cant afford the one-off cost as well as does not know concerning the budget strategy payment terms. He typically satisfies a friend at a regional pub before house games, as he thinks it is too pricey to consume in the stadium.
Sam has a ‘Residents as well as Fans’ smart card released by the neighborhood football club as part of a joint endeavor with the local council. The card is a Football Club Membership Card with a closed bag, a payment facility that is only valid in the stadium and the club’s retail outlets (a closed purse had and also run by or in behalf of the club can generate thousands of hundreds of extra pounds in added earnings as well as performance gains).
The ‘Residents as well as Fans’ smart card additionally enables repayment by Europay/ MasterCard/ Visa (EMV) as well as is Regional Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transportation Criteria Organisation (ITSO) certified. This indicates that it can be made use of to access to council supplied solutions as well as on neighborhood transport. The card has likewise been created and also inscribed in accordance with the arising Standards for Smart Card Technology in Stadia.
MONDAY
Sam logs on to the club’s website and also checks the components for the coming month. He decides to buy two tickets for tomorrow evenings mug game, when he will take a pal from work that has never ever been in the past. Sam merely enters his ‘Homeowners as well as Fans’ smart card number into the purchase screen. He chooses to pay for the ticket with the EMV settlement. When the acquisition is total Sam inspect his Loyalty factors equilibrium and it has actually raised by 200 (100 per ticket) He picks the ‘print at home’ option, prints both barcoded tickets and after that sets off for job.
The bus arrives. Sam gets on as well as provides his ‘Locals and also Supporters’ card, which stores his ITSO certified month-to-month bus ticket to the reader.
At work Sam uses his ‘Homeowners and also Fans’ smart card at the office complex gain access to control reader. This enables him to open up the main entryway door. Since the card additionally functions as Sam’s team pass it also has his image and also gives him access to his office and also other pertinent locations in the building. At lunch Sam is busy so he makes a decision to eat at the staff restaurant. The majority of staff have council provided cards for Access ID as well as to spend for food however Sam’s can utilize his ‘Citizens as well as Fans’ card in all council team restaurants. Nonetheless, the e-purse used in council dining establishments does not allow Sam to accru factors, unlike the other e-purse likewise on the card.
At 17:00 Sam leaves the office as well as travels residence on the bus once more utilizing his ‘Homeowners and also Advocates’ card, which stores his ITSO certified month-to-month bus ticket.
Monday is just one of both nights a week that Sam attends a part-time course held at the football club seminar centre.
Sam drives to the stadium as well as provides his ‘Locals and also Advocates’ smart card to the vehicle parking barrier. This opens as the CRM system tells it that Sam is Studying tonite so is entitled to totally free vehicle parking. As soon as the nights study is over Sam leaves the parking area using the ‘Homeowners as well as Fans’ card to open up the departure obstacle.
When Sam obtains home he examines his Loyalty Factors equilibrium once again and also sees that he obtained 50 point for participating in university, as belongs to a regional ‘Self Growth’ programme run by the council as well as sustained by regional services.
Variety of uses the ‘Locals and also Advocates’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his typical routine using the ‘Citizens and also Supporters’ smart card on the bus as well as to access his office building. At lunch time he enters to the local library as well as obtains a book associating with his Service Management program. He makes use of the self-service desk and also offers the ‘Locals and Fans’ smart card to sign up the finance of the books, as the card likewise functions as a collection card.
Sam chooses to go straight to the football club from the workplace and satisfies his good friend outside the stadium. Sam understands that he has neglected his ticket, however is not worried as he just goes to the club shop where they reviewed his card as well as verify he was provided with a valid ticket. They after that validate the access control system to accept the card. (In truth Sam did not require to do this as when he utilized the card to ID himself online the previous day when acquiring the tickets, the card and the barcoded ticket were immediately added to the accessibility control system as valid for entrance for this game. The system nevertheless would just accept the initial type i.e. card or ticket for access, when one kind had actually been made use of the 2nd would be immediately rendered void this is for safety and security as well as income protection objectives.).
Sam’s good friend gets here as well as they both enter the arena Sam with the ‘Locals as well as Advocates’ smart card and also his buddy with his very own barcoded ticket. In the stadium Sam and friend both get a beverage and also something to eat. As Sam has the ‘Locals and Fans’ smart card he goes straight to the cashless settlement line up which is shorter than the cash line up. To boost take-up of the new ‘Residents and Advocates’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays using the closed e-purse as well as he is served quicker than his close friend that is paying with money. Sam also conserves cash. Sam after that receives a text from the football club Events Group thanking him for getting in the stadium early and also offers him a BOGOFF (Buy One Obtain One Free of charge) offer on the brand-new line in pasties from a neighborhood bakers if he uses his closed e-purse for settlement.
Sam as well as friend enjoy the initial fifty percent throughout which Sam covers up his e-purse on his ‘Locals and Supporters” smart card by sms message After that at half time he takes advantage of the BOGOFF offer.
After the match good friend Sam uses his ‘Citizens and Supporters’ smart card for the bus trip home. At home Sam checks his loyalty account and sees an overall of 125 brand-new points from his purchases as well as since he entered the arena early.
Number of uses of the ‘Residents as well as Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Homeowner’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his usual routine into job utilizing the ‘Locals and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.